I went to the branch again in 1 march 2018 and I asked for the manager of the branch who told me that he would return to the administration in Lebanon. I decided not to use the other mattress for fear of the same situation. After I used one of them, I washed it and was surprised that the size of the mattress had changed and became shorter.
I purchased two cotton mattresses from a branch of Zara Mall of Arabia in Cairo on 23 January 2018 during the discount period. Please come back to me ASAP with an explanation or an alternative to my complaint. So it’s now nearly April and this is going on since December, SERIOUSLY……! I have phoned, emailed, chatted on line with you, tried calling the uk customer service! You provided me with a Case Number and an order number (BY EMAIL, with “do not reply to this email) and told me call the number below but THERE WAS NO NUMBER BELOW!!! I have shopped in Zara ever since they first arrived in Ireland, i shop here in Zara in the USA since i moved here and love your lines, I have always had a pleasant experience with my Zara shopping but i have to say i am so so annoyed and disappointed with this incident and the embarrassment for my Niece and I. We actually cannot believe this, seriously?!! They needed me in the store, produce ID and pick it up and then give it to my Niece to make her purchases. They insisted that the only person allowed to spend this Gift Card was me, the person who purchased it. Please bear in mind that she had organised a child minder and travel arrangements for that day to go to the store and make the purchase that she was guaranteed over the phone, would certainly not be a problem. They apologised and assured her that she could call into the Zara store and use the emailed gift card, Again to our total disappointment she was refused to be allowed to use the gift card. She then phoned the Zara store in Cork City, Ireland, and explained to the staff the above, My Niece lives about 40 miles to here nearest Zara so she tried to use it on line to purchase but it wouldn’t accept it. All my Niece had to do was call in to any Zara Store, show her email with the attached Gift Card and she would be all set. I explained all of this on the phone with Zara in Cork, Ireland, and they assured me that everything was clear and that all of this was not a problem at all. The Gift Card was for her to buy her baby her coat as a Christmas gift from me. I live in USA and i purchased this Gift Card for my Niece who lives in Ireland. I am extremely upset, disappointed and very unhappy about the service i received or should i say, “did not receive” regarding the gift card i organised with you. I am writing to you regarding the attached Gift Card i purchased in December. Please place an emphasis on Customer Service, otherwise, consumers leave the store thinking Zara is only interested in the money, and or never return to Zara. I would shop the Madrid store and have loved Zara for years. I was calling for a reason why I should shop Zara again. I did not call so I could assist Zara ‘s training department. I called the state’s customer service line to “thank you for your feedback, we will use it for training purposes. The cashier then without folding or turning an item right side out placed in a bag. I had asked for a garment bag & was told, garment bags are for $100.00 items only & I wasn’t a customer who could have one even though my items (2) = $104.00. The cashier was lax in her customer service skills. I had to buy a damaged item because there were no other items. I felt the experience of having been to your store was less than satisfactory. I visited and bought items from your Zara, Ala Moana Shopping Center in Honolulu. For more information or queries on store locations, online shopping, refund, cancellation, return, or others, reach the Zara customer service. Zara operates a large number of stores in Spain, France, Mexico, Italy, Russia, Portugal, US, Brazil, Canada, Japan, China, Poland, Greece, among others. To locate a Zara store nearest to your address click here. Products can be exchanged or returned at any of the Zara stores.
Zara contact us full#
If not satisfied with the product, customers can return same within 1 month for full refund. There is both standard as well as express delivery. Products can be shopped using Visa, MasterCard, American Express, Discover, Diner’s Club and PayPal. Internet users located in the US and Europe can shop for Zara products directly on the website. Having operations in more than 88 countries, Zara’s extensive catalog includes jackets, outerwear, trousers, suits, shorts, jeans, shirts, t-shirts, sweatshirts, shoes, bags, caps, hats, scarves, ties and accessories. The Spanish company, founded in the year 1975, is headquartered in Arteixo, Spain and is owned and operated by Inditex. Zara is a leading fashion retailer with more than 2,100 stores around the world.
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